Frequently Asked Questions
Why choose desolation outdoors?
The boards we build reflect our vision of how a standup paddleboard should be built. This ensures quality, performance and satisfaction in everything we produce.
We place a large amount of resources into research and development to ensure the boards we design are the best around. Our background in yacht and standup paddleboard design ensures our boards are developed at a level not offered elsewhere.
Our boards are constructed of carbon fiber & innegra. They are lightweight, durable and built to last. Click here to learn more about our carbon fiber/innegra construction.
2 Year Warranty
We back our products with an industry leading two year warranty on all manufacturer defects. You can learn more about our warranty by clicking here.
Shipping is free on all orders delivering within the contiguous USA. Your order will deliver quickly to your door at your convenience. You can learn more about how shipping works farther down this page. For orders delivering to Hawaii or Alaska, a $100 charge will automatically be added at checkout to cover the additional freight cost. For International orders, please call us at (800) 383-1430.
If, for any reason, you are not completely satisfied with the item that you purchased, you may return the item free of charge for a full refund. Learn more about our return policy by clicking here.
60 DAY MONEY BACK GUARANTEE
We offer a 60 day money back guarantee on all of our products. If, for any reason, you do not like the item you have purchased, we will pick it up at a convenient time for you and give you a full refund. Learn more about our 60 day money back guarantee here.
NO SALES TAX - MOST STATES
We are not required to collect sales tax for orders being delivered to most states. However, if your order is being delivered to California or Texas, we are required to collect 7.5% (California) or 6.25% (Texas) sales tax.
we speak personally to one another
You communicate directly with us and vise versa. Have a warranty issue or a question? Call us direct 24/7. Just dial (800) 383-1430 or email email@example.com.
YOU PAY NO RETAIL STORE MARKUP
We are the manufacturer, the marketing team and the dealer - all in one place - so you pay no retail store markup. When you purchase Desolation standup paddleboards, you can save upwards of $1,000.
Ever need to contact us? Please feel free to do so at any time. We are open 24/7.
(800) 383-1430 or you can email us at firstname.lastname@example.org
How delivery works
We ship ground freight direct from our warehouse facilities in Southern California and Houston, Texas. It usually takes us a day to finalize your board and ship it, then transit times vary dependent on your requested delivery location. See below for some transit times. Upon your order being finalized, our freight partners will be in contact with you to coordinate delivery.
During the holidays, it can take around a week to receive your boards.
After processing, here are some average transit times, in business days to specific cities:
Los Angeles: 1 day
San Diego: 1 day
San Francisco: 2 days
Portland: 3 days
Seattle: 3 days
Denver: 3 days
Houston: 1 day
Chicago: 2 days
Miami: 2 days
New York City: 4 days
Boston: 4 days
Please feel free to call or email us at (800) 383.1430 or email@example.com
How Returns Work
Make sure the item you are returning is in its original packaging, (e.g., paddle box). Once you have prepared your return for pick up, please reach out to our warranty & returns department at (800) 383-1430 or by emailing firstname.lastname@example.org. Once we have been notified of your return, we will contact you to coordinate a pickup time that works with your schedule. It may take 4-5 business days for your return to reach the Desolation Outdoors Fulfillment Center. Once it is received and inspected (usually within 24 hours of receipt), your refund will be processed and automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit card is applied for it to post to your account.
Who are Desolation Outdoors products designed for?
We design boards and accessories that can be used by everyone. Whether you are a world class paddler or just starting out, we offer a product perfect for you. Looking for the right standup paddleboard and not sure where to start? Check out our “Find Your Board Tool” to help guide you. You can also contact us via Live Chat, email at email@example.com or by calling at (800) 383.1430.
How to maintain Your Desolation SUP Board
Desolation Standup Paddleboards require very little attention...
*After every use, wash it with fresh water.
*Do not store them in the sun for long periods of time. If storing your Desolation SUP in the sun is necessary, store the board in a proper board bag with a heat reflective exterior.